Last Updated: May 2025

1. Introduction

SRQ Express Mobile Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use and protect information when you visit our website or contact us for services.

2. Information We Collect

We may collect the following information when you use our website or contact us:

• Your name
• Phone number
• Email address
• Service address or location
• Type of service requested
• Any additional details you provide through our contact form

We do not collect payment information through our website. Payments are handled in person at the time of service.

3. How We Use Your Information

We use the information you provide to:

• Respond to your service request or inquiry
• Schedule and dispatch a technician to your location
• Send you a quote or estimate
• Follow up on completed services
• Improve our website and customer experience

We do not sell, rent or share your personal information with third parties for marketing purposes.

4. Contact Forms & Communication

When you fill out a contact form on our website, the information is sent directly to our team. We use it only to respond to your request and schedule your service. We may follow up by phone or email regarding your inquiry.

5. Cookies & Tracking

Our website may use basic cookies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device. You can disable cookies at any time through your browser settings. We may also use Google Analytics to understand how visitors use our website. This data is anonymous and does not identify you personally.

6. Third Party Services

Our website may include links to third party services such as Google Maps. These services have their own privacy policies and we are not responsible for their practices. We recommend reviewing their policies separately.

7. Data Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet is 100% secure. We do our best to protect your personal information but cannot guarantee absolute security.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children.

9. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Ask us to correct or delete your information
• Opt out of any follow-up communications at any time

To make any of these requests, contact us at the details below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

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